Shipping & Returns
Shipping
For any questions please contact us by emailing
Saxum Vineyards
STATES AUTHORIZED FOR DIRECT SHIPMENT
Currently, we ship directly to the following states: AK, AZ, CA, CO, CT, DC, FL, GA, HI (Honolulu, Hawaii, Kauai counties), IA, ID, IL, IN, KS, KY, LA, MA, ME, MD, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, VA, VT, WA, WI, WV, WY.
If Saxum Vineyards is unable to ship directly to your state, please find a relative, friend or wine storage facility within a state we are allowed to ship to and use their address as your delivery address.
A person over the age of 21 years old is required to sign for the delivery because the package contains alcohol.
Our Ground complimentary shipping service is limited to one address per account, per release. If a customer requests to have part of an allocation shipped to a second address we will apply a shipping charge to the additional shipment(s).
UPS GROUND
UPS Ground is our complimentary shipping service to the following states: CA, CO, ID, MT, NM, NV, OR, WA, WY
TEMPERATURE CONTROL NORTH – UPS
Temperature Control via UPS is our complimentary shipping service to the following states: CT, DC, GA, IA, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, ND, NE, NH, NJ, NY, OH, PA, SC, TN, VA, VT, WI, WV
Orders shipping to these areas travel in a temperature controlled truck from Paso Robles to a fulfillment service warehouse in Ohio. After arriving on a Monday most packages will be delivered in 1-2 days. We recommend signing up for a UPS My Choice account to receive delivery notifications.
TEMPERATURE CONTROL SOUTH – FedEx
Temperature Control South via FedEx is our complimentary shipping service to the following states: AL, AZ, FL, LA, TX
Orders shipping to these areas travel in a temperature controlled truck from Paso Robles to a FedEx facility in Arizona, Texas, and Florida the following week. After arriving at the local facility most packages will be delivered in 1 day, however some may take 2-3 days. We recommend signing up for a FedEx Delivery Manager account to receive delivery notifications. Please note that estimated delivery dates shown in the FedEx tracking system are often inaccurate until packages are received by the local FedEx facility.
ALTERNATE SHIP METHODS
Customers may request an alternate carrier or shipping service level. In most cases, additional shipping charges will apply. Shipping rates fluctuate and vary per region. For more specific information send an email to info@saxumvineyards.com.
SHIPMENT CHANGE REQUESTS
A few weeks before orders are packed Saxum notifies customers via email to confirm the delivery address and delivery time frame will be convenient. Customers have 1-2 weeks to reply with changes before orders are packed. We will not be able to make any delivery changes after an order is packed.
If a customer needs to manage their delivery after the order is packed, or has already shipped, we recommend waiting for the tracking notification and managing the delivery directly through UPS My Choice or FedEx Delivery Manager. Please note, carriers will not reroute packages to alternate homes or offices. They will only reroute packages to nearby pick up locations / access points.
RETURNS
It is the responsibility of the customer to successfully sign for a delivery. Saxum provides ample notice and time for customers to submit changes before an order is packed.
If a package is returned the customer can request to have the package re-shipped. If re-shipment is not requested the order will be canceled and a refund will be issued.
PICK UPS
We are not able to accommodate pick-ups. Complimentary Ground shipping (up to one delivery address per account) is our standard form of delivery.
Returns
It is the customer’s responsibility to be present in order to accept and sign for the delivery of their wine.
A customer may request a cancellation and full refund anytime before the wine is shipped by emailing info@saxumvineyards.com.
By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. Please send an email to info@saxumvineyards.com to arrange for the replacement of a corked or flawed product.